Privacy Policy — fast75 Bangladesh

1. Personal Data We Collect

1.1 Registration Data

When you create a fast75 account, we collect the following information:

• Full legal name
• Date of birth (to verify you are 21 or older)
• Residential address (including city, division, and postcode)
• Mobile phone number
• Email address
• Preferred username and encrypted password

1.2 Identity Verification (KYC) Data

Before processing your first withdrawal, we are required to verify your identity. As part of this process we may collect:

• A copy of a government-issued photo identity document (National ID card, passport, or driving licence)
• Proof of address (utility bill or bank statement issued within the last three months)
• Proof of payment method ownership (screenshot of the bKash, Nagad, or Rocket account registered to you)
• Source-of-funds documentation in cases where our anti-money laundering procedures require it

1.3 Financial Transaction Data

We record details of all deposits and withdrawals processed through your fast75 account, including the payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction amounts in Bangladeshi Taka (৳), transaction dates and times, and transaction reference numbers. We do not store full card numbers or mobile banking PINs — payment authentication is handled directly by the respective payment service providers.

1.4 Gameplay and Betting Data

fast75 maintains records of your gaming and betting activity on the Platform, including game sessions played, bets placed, odds accepted, winnings and losses, bonus usage, and loyalty points earned. This data is used for account management, dispute resolution, responsible gaming monitoring, and Platform improvement.

1.5 Technical and Device Data

When you access the Platform, we automatically collect certain technical information, including your IP address, device type and operating system, browser type and version, session duration and timestamps, pages visited and navigation path, and referring URL. This information is used to maintain Platform security, prevent fraud, and improve the user experience for Bangladeshi players across a wide range of devices including budget Android handsets on Grameenphone, Banglalink, Robi, Air tel, and Teletalk networks.

1.6 Communications Data

If you contact fast75 customer support, we retain records of that correspondence, including the content of messages sent via email, live chat, or any other communication channel. This data helps us resolve disputes, improve service quality, and maintain a complete account history.

1.7 Cookies and Tracking Technologies

fast75 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse usage patterns. For full details on the types of cookies we use and how to manage your cookie preferences, please refer to Section 9 of this Policy.

2. How We Use Your Personal Data

2.1 Account Management and Service Delivery

The primary purpose for which we collect your personal data is to operate your fast75 account and deliver the Platform services you have requested. This includes processing deposits and withdrawals, crediting winnings, applying bonuses, maintaining your loyalty points balance, and providing customer support.

2.2 Identity Verification and Fraud Prevention

We use your registration and KYC data to verify your identity, confirm that you meet the 21+ age requirement, and prevent fraud, money laundering, and other financial crime. fast75 employs automated fraud detection systems that flag unusual account activity for manual review by our compliance team.

2.3 Legal and Regulatory Compliance

fast75 processes certain categories of personal data because we are legally obliged to do so. This includes retaining transaction records for anti-money laundering purposes, reporting suspicious activity to the relevant authorities, and complying with any lawful request for information from a competent government body or court.

2.4 Responsible Gaming Monitoring

We analyse your gameplay and betting data to monitor for signs of problem gambling behaviour, such as unusually rapid increases in deposit frequency, extended uninterrupted play sessions, or repeated failed withdrawal reversals. Where such patterns are detected, our responsible gaming team may reach out to offer support tools including deposit limits, cooling-off periods, or self-exclusion. For more information, please visit our Responsible Gaming page.

2.5 Platform Improvement and Analytics

Aggregated, anonymised data derived from player behaviour is used to improve the fast75 Platform, optimise game selection, refine promotional strategies, and enhance the overall experience for players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

2.6 Marketing Communications

Where you have opted in to receive marketing communications during registration or subsequently via your account settings, fast75 may send you promotional emails, SMS messages, or in-platform notifications about new games, bonuses, cricket and BPL betting markets, tournaments, and seasonal offers. You may withdraw your consent to receive marketing communications at any time — see Section 7 for details on how to exercise this right.

3. Legal Basis for Processing

fast75 processes your personal data on one or more of the following legal bases:

4. Who We Share Your Data With

4.1 Payment Service Providers

To process your deposits and withdrawals, fast75 shares the minimum necessary financial data with our authorised payment partners, including bKash, Nagad, Rocket, Upay, and card processing networks operating under Visa and Mastercard. These providers are contractually bound to use your data solely for payment processing purposes and are prohibited from using it for any other purpose.

4.2 Identity Verification Providers

fast75 uses accredited third-party identity verification service providers to assist with KYC checks. These providers process the identity documents you submit on our behalf and return a verification result. They do not retain copies of your documents beyond the period required to complete the verification.

4.3 Game Software Providers

The games available on the fast75 Platform are powered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data necessary to operate the game software (such as session tokens and stake amounts) but do not receive your personally identifiable registration or KYC data.

4.4 Regulatory and Law Enforcement Authorities

fast75 may disclose personal data to competent government authorities, financial intelligence units, or law enforcement bodies where we are legally required to do so, or where we have a good-faith belief that disclosure is necessary to prevent or investigate suspected fraud, money laundering, or other criminal activity.

4.5 No Sale of Personal Data

fast75 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes under any circumstances. Any data sharing arrangement is governed by a formal data processing agreement that imposes strict confidentiality and use-limitation obligations on the recipient.

5. Data Retention

fast75 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

6. How We Protect Your Data

6.1 Technical Safeguards

fast75 implements industry-standard technical security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These include 256-bit SSL/TLS encryption for all data in transit, AES encryption for sensitive data stored at rest, multi-factor authentication requirements for administrative access to production systems, firewalls, intrusion detection systems, and regular penetration testing by independent security specialists.

6.2 Organisational Safeguards

Access to personal data is restricted on a strict need-to-know basis. fast75 employees who handle personal data receive regular training on data protection obligations. All staff with access to player data are subject to confidentiality obligations as a condition of their employment.

6.3 Your Responsibility

While fast75 takes every reasonable precaution to protect your data on our end, you also play a role in keeping your account secure. You should use a strong, unique password for your fast75 account, never share your login credentials with anyone, and contact support immediately at [email protected] if you suspect that your account has been accessed without your authorisation.

7. Your Privacy Rights

As a fast75 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 days of receiving your request.

7.1 Right of Access

You have the right to request a copy of all personal data that fast75 holds about you. We will provide this information in a structured, readable format within 30 days of your request, subject to verification of your identity.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Minor corrections (such as a misspelled city name) can be made directly within your account settings. Corrections to core identity data (such as your legal name or date of birth) require supporting documentation.

7.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where you object to processing and there are no overriding legitimate grounds. Please note that this right is subject to our legal retention obligations — we cannot delete data that we are required by law to retain for a specific period.

7.4 Right to Object to Marketing

You have an unconditional right to object to the use of your personal data for direct marketing purposes at any time. You may opt out of marketing communications by clicking the "Unsubscribe" link in any marketing email, by replying "STOP" to any marketing SMS, or by contacting support. Opt-out requests take effect within 48 hours.

7.5 Right to Data Portability

Where processing is based on your consent or on contractual necessity, and processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format (such as JSON or CSV) so that you can transfer it to another service provider.

8. Third-Party Links and Services

The fast75 Platform may contain links to third-party websites or services (for example, payment provider portals). This Privacy Policy applies only to data processed by fast75 directly. When you follow a link to a third-party website, that site's own privacy policy governs the collection and use of your data. fast75 is not responsible for the privacy practices of third-party sites and encourages you to review the privacy policies of any external service you access.

9. Cookies and Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit, such as your preferred language, login state, and session preferences, which can make your next visit easier and the site more useful.

9.2 Types of Cookies We Use

9.3 Managing Your Cookie Preferences

You can manage non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies entirely, or to selectively block third-party cookies. Please note that blocking strictly necessary cookies will impair your ability to use the fast75 Platform, including logging in and processing transactions.

10. Changes to This Privacy Policy

fast75 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the structure of the business. When material changes are made, we will update the "Last Updated" date at the top of this page and notify registered players via email or via a prominent in-platform notice.

We encourage you to review this Policy periodically. Your continued use of the fast75 Platform after any amendment has been communicated constitutes your acceptance of the updated Policy. If you do not accept the revised Policy, you must cease using the Platform and may request account closure and the withdrawal of any remaining balance.

11. Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way fast75 processes your personal data, please contact our support team. All privacy-related enquiries are handled by our dedicated compliance team.

Email: [email protected]

Subject line for privacy requests: "Privacy Rights Request"

We aim to acknowledge all privacy enquiries within 2 business days and to provide a substantive response within 30 calendar days. For responsible gaming queries, please visit our dedicated Responsible Gaming page.